This solution was embraced by all client stakeholders. Project plans were altered and the new “3 steps to your insurance” was implemented. After launch a year later, it would increase revenue by 20% and become the flagship process template for all other insurances.
After the process redesign I got more opportunities to design the UX of insurance. I created a modular omnidevice e-commerce system that could be placed into any insurance context in site or app. To be able to adapt wireframes in a fly, I used InDesign’s feature to nest both InDesign and Sketch visual UI assets. Within minutes I could send out updated versions directly after meetings.