During my time as the first permanent FJORD UX Consultant stationed full time at Telefónica R&D and representing the agency on site, I was aware that I held a substantial responsibility to enable the service transformation of a global company. I did not learn Spanish after all, but I came out of it a better designer.
Large corporations often have a “no personal testimonies” policy, so here is what Pamela Mead, at the time Director UX at Telefónica R&D said about the work of FJORD at this time: